Please visit: https://trails-to-transformation-counseling-pllc.clientsecure.me

We have a 24 hour (1 day) cancellation policy. If the appointment is not cancelled and the client does not show up, the client will be charged the full fee for that appointment. The only time this fee will be waived is in the event of serious or contagious illness or an emergency.

Complaints

Complaints against a therapist may be made through the Texas Behavioral Health Council. You may find the online complaint form here. Or you may reach them by US Post at George H.W. Bush State Office Bldg., 1801 Congress Ave., Ste. 7.300, Austin, TX 78701 or by phone at (512) 305-7700

Additionally you may file a complaint with the Attorney General Consumer Protection Agency here.

Requesting Your Health Care Records

• You have the right to request a copy of your mental health records.

• To request your records, please submit a written request to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.

If you have questions about accessing your records, please contact the practice for assistance.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

We would love to help! Feel free to submit questions on our contact page and we will get back to you!